Returns & Exchanges
At Diabexy, we are committed to your satisfaction and offer a hassle-free return policy for products that arrive damaged or do not meet our quality standards. Please ensure all items are returned in their original packaging within 14 days of delivery.
Initiate a Request
Contact our customer support team via email or our website portal within 48 hours of receiving your order to report any issues or damages.
Verification Process
Provide a clear photograph of the product and the invoice to help our team verify the condition and process your request efficiently.
Pack and Ship
Once approved, securely pack the items in their original container and ship them to the return address provided by our support representative.
Refund or Replacement
After we receive and inspect the returned items, we will process your full refund to the original payment method or dispatch a replacement within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing